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PRIVACY POLICY

Effective Date: 01/01/2026

EarlyEx ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable privacy laws, including the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use the EarlyEx website, online shop, memberships, subscriptions, training platform, downloadable resources, and related services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Company, school, or organization details

  • Account login information

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full credit card or banking information on our servers.

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Referral sources

  • Cookies and tracking data

Training and Membership Information

We may collect:

  • Course enrollments

  • Training progress

  • Certificates issued

  • Download history

  • Membership status

  • User preferences

2. HOW WE COLLECT INFORMATION

We collect information when you:

  • Create an account

  • Purchase products

  • Subscribe to a membership

  • Register for training or events

  • Download resources

  • Contact us

  • Complete forms or surveys

  • Subscribe to newsletters

  • Use our website

We may also receive information from trusted third-party service providers involved in payment processing, website hosting, analytics, and marketing.

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide products and services

  • Process payments and orders

  • Deliver downloadable resources

  • Manage memberships and subscriptions

  • Provide training and educational content

  • Communicate with you regarding your account

  • Send service-related notices

  • Improve website functionality

  • Respond to enquiries and support requests

  • Prevent fraud and unauthorized access

  • Comply with legal obligations

Where you have given consent, we may also send marketing communications regarding new products, training opportunities, promotions, and services.

You may unsubscribe from marketing communications at any time.

4. LEGAL BASIS FOR PROCESSING

We process personal information:

  • To fulfil our contractual obligations to you

  • With your consent

  • To comply with legal obligations

  • To protect legitimate business interests

  • To improve and secure our services

5. SHARING OF INFORMATION

We do not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

  • Payment processors

  • Website hosting providers

  • Email marketing providers

  • Customer support providers

  • Analytics providers

  • Learning management systems

  • Delivery and courier services

These providers are only permitted to use your information for the purposes of providing services to EarlyEx.

We may also disclose information when required by law or to protect our legal rights.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Measure marketing effectiveness

  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

7. DATA SECURITY

We implement reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we take reasonable steps to secure information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted, destroyed, or anonymized.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Object to certain processing activities

  • Withdraw consent where applicable

  • Request information regarding how your data is used

Requests may be submitted using the contact details below.

10. CHILDREN'S PRIVACY

EarlyEx primarily provides services to adults, educators, schools, childcare centres, and organizations.

We do not knowingly collect personal information directly from children without appropriate parental, guardian, or institutional authorization.

Where information relating to children is provided by parents, guardians, schools, or childcare facilities, such information must only be supplied where lawful consent has been obtained.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process information outside South Africa.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

12. MARKETING COMMUNICATIONS

If you opt in to receive marketing communications, we may send newsletters, updates, promotions, and educational content.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

Unsubscribing from marketing communications will not affect service-related communications.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page together with the updated effective date.

Continued use of our website after changes are published constitutes acceptance of the revised policy.

15. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or your personal information, please contact:

EarlyEx

Website: www.earlyex.online

Address: 51 Senator Rood Road, Unitas Park, Vereeniging

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